Damage and Missing Items Policy

Terms & conditions

Liability

We understand that accidental damage may occasionally occur. We simply ask guests to inform us as soon as possible so that we can resolve the issue quickly and fairly.

Guests are liable for any damage caused whether by the deliberate, negligent or reckless act to the room (s), premises or property caused by the Guests or any person in Guests’ party whether or not staying at the premises during their stay.

The guest agrees that Altre Dimore d.o.o. may charge the payment method provided at booking for documented costs resulting from damage, excessive cleaning or missing items in accordance with these Terms. 

The actual cost of repair, replacement or additional cleaning, supported by invoices, receipts or reasonable estimates where applicable.

Should this damage come to light after the guest has departed, we reserve the right to contact the guest to authorize Altre Dimore d.o.o. to charge for the payment for any damage incurred to room (s), premises or property during guests’ stay, including and without limitation for all property damage, missing or damaged items, where smoking is prohibited and evidence of smoking requires additional cleaning or deodorization, compensation paid to subsequent guests due to the accommodation being unavailable because of the damage, etc.

Altre Dimore d.o.o. will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage of room (s), premises or property

Altre Dimore d.o.o. reserves the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the structure, room (s), premises or property.

Any damage to room (s), premises or property, whether accidental or willful, is the responsibility of the registered guest for each accommodation. Any costs associated with repairs and/or replacement will be charged to the registered guest.

Damage to rooms and property, fixtures, furnishing, equipment, inventory and decorative elements including the removal of electronic equipment, towels, etc. as well as damage to sheets from for example permanent stains or damage requiring replacement of linen, towels, mattresses or upholstery.

Damage to couches, mattresses and linen including; towels, mattress pads, sheets, duvets resulting from the use of body oils, red wine, make-up, shoe-polish etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

Removal of property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges.

Should the fact that the item is missing come to light within a reasonable period after check-out once the damage has been identified. Altre Dimore d.o.o. reserves the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.

Complaint rights

Guests have the right to file a complaint about the damage, cleaning or other violation fees charged.
Guests may dispute any damage charge by submitting a written complaint together with supporting information within seven (7) days of receiving notification via email: info@malipiero.hr

Charges will be limited to the reasonable cost of cleaning, repair or replacement and will take into account the age and condition of the damaged item where appropriate.

Thank you for your understanding and for respecting the rules that ensure a pleasant stay and use of our services for all guests.